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> OVERVIEW

> PROBLEM & SOLUTIONS

> FINAL THOUGHTS

OVERVIEW [NDA]

SUMMARY
RadNet is radiology firm that operates diagnostic imaging centers (MRI scans, CT scan, breast scams; etc).

Patients that have registered for an appointment online through our website can reconfirm their appointment once more via email. Upon clicking the link in their email, it will take the patient to a self check-in workflow on their mobile device.

RadNet also has a cloud-based management software that doctors and nurses use to manage their clients and appointments.

‍TYPE
Professional
‍
TOOLS
Sketch, InVision, Maze
‍
TEAM
Michael Tewasart (UI Designer & UX Researcher), Randy Rogers (Product Manager), Stephen Powell (Developer)

PROBLEM & SOLUTION

PROBLEM
Patients are having difficulty completing the self check-in progress, often having to ask the receptionist for assistance or bring in a tech-savvy friend.

SOLUTION
Redesign the current existing workflow. Remove and unnecessary features and streamline the process.

FINAL THOUGHTS

USER DEMOGRAPHICS DETERMINE A LOT OF THINGS
Conducting user research at the beginning set myself up for success in that I was able to formulate hypotheses early on and avoid designing with tunnel vision based on my own biases. It also helped me corroborate findings through my own usability tests to ensure that I was on the right path.

FLEXIBLE DESIGN WORKFLOW TOMany additions were added