RadNet is radiology firm that operates diagnostic imaging centers (MRI scans, CT scan, breast scams; etc). It also has a cloud-based management software that doctors and nurses use to manage their clients and appointments.
Patients that have registered for an appointment online can reconfirm their appointment once more via email. Upon clicking the link in their email, it will take the patient to a self check-in workflow on their mobile device.
My task was to improve the onboarding process, address any pain-points, and reduce the workload of in-house nurses and customer representatives.
Unfortunately, due to privacy reasons, I can't show the work I've done at RadNet. As the the product designer, here are some brief notes about the work I did during this time:
User Research, User Journey, Design System, Wire-framing, Prototyping, A/B Testing
Sketch, InVision, Maze
Michael Tewasart (UI Designer & UX Researcher), Randy Rogers (Product Manager), Stephen Powell (Developer)